Professional Communicating Skills
3 Day Course
Can you handle internal or external meetings to mutual advantage?
What is the course?
- a hands-on course for anyone who has a client-facing role
- designed for Sales People, Customer Service Staff, Telephone Support Teams, New Managers
- suitable for anyone who wants to build - or refresh - their influencing skills, or who wants to improve their "face-to-face" communications
- professional Communication Skills has been successfully taught all over the world and is the foundation course for all Oroza's communications training programmes
- suitable as a 'one-off' introductory course or a refresher
- comprises: classroom tuition, practical workshops, individual coaching and peer and instructor feedback.
What are its objectives?
On completion of the course, participants will:
- be able to describe the elements of a structured business meeting
- have practised using these elements in workshops and role play meetings
- be able to apply this knowledge to their own business environment
What topics are covered?
All elements of the client meeting:
- preparing to succeed
- developing rapport, establishing credibility
- customer buying motives, wants and needs
- structured questioning to develop customer needs
- active listening
- handling objections
- making a proposal
- gaining commitment